FAQ

Just like your 1st-grade teacher used to say, “There are no dumb questions.” Here’s your cheat sheet

BILLING

All of our prices are available on our Book Now page. Simply fill out the form and a price will automatically be generated for you.

For the convenience of our customers and office staff, we only accept payment via card.

Don’t worry, your card is NOT charged until after your cleaning is complete and you’re a happy camper.  

Your private information safety is of the utmost importance to us. We don’t mess around when it comes to security. That’s why we use Stripe – SSL-encrypted and level 1 PCL compliant

If you are not completely satisfied with your service, let us know within 24-hours and we’ll send your cleaner back to your home to touch up any overlooked areas. If you’re still not satisfied once the re-clean is completed, we’ll issue a refund.

Important: All hourly service re-cleanings will be charged out our hourly rate

BOOKING

I sure hope so! If you’re in doubt, simply type your Zip Code into our booking from and it will tell you straight away (hint: red letters are bad news ☹️)

Absolutely not! Providing cleaning equipment for your cleaning service is like bringing beans to Starbucks. However if you have a specific product(s) you’d like used, simply leave them on your kitchen counter and we’ll apply them for you. 

You can fill out our Online Booking Form or contact us via phone, email or our message form on our Contact Page.

Once your booking is confirmed, you have a reserved spot on our calendar, which our team(s) financially depend on.

You can cancel or reschedule at any time 48-hours prior to your scheduled cleaning. When a booking is cancelled or rescheduled, for any reason, within the 48-hour window there will be a $50 fee

If our team travels to your property and are unable to access or complete the cleaning, for any reason, then you will be charged 50% of your scheduled service 

CLEANERS

After years of experience, and some trial-and-error, we’ve discovered that working with experienced domestic workers is a better solution – for everyone.

We discovered that employees are require extensive training and are only concerned about the paycheck. On the other hand, independent cleaning professionals are exactly that…experienced cleaning professionals. This is their profession and they take pride in all their work. 

Referral agencies minimize the homeowner’s cost and our overhead, while putting more money into the domestic worker’s pocket. 

This creates a win-win-win for all parties. More money in the pocket of the cleaner means a higher incentive to please the homeowner. Less overhead for the owner means more money to improve the homeowner’s experience and lower pricing.

Our trusted cleaning professionals go through a rigorous 12-step vetting process that continues beyond the day they join our cleaning fam. From the initial phone screen to customer feedback monitoring, we ensure that each cleaning professional is experienced , reliable, and friendly. 

Not everyone is as perfect as my wife 😘 so we require our team members to carry their own insurance to protect your precious items from any dizzy dusters.

FLAT RATE SERVICES

Yes, but there’s one exception. If your home has been professionally cleaned within the last month, then you can skip the initial deep cleaning

That’s a loaded question, but here’s the cliff notes:

Deep Cleaning: Charged by the hour, extremely detailed, heavy lifting, needs elbow grease, completed first for every new customer

Standard Cleaning: Charged by the size of the home, maintenance cleaning, light lifting, follows the initial deep cleaning on a weekly, bi-weekly, or monthly recurring schedule

For more details check out this awesome blog post we wrote

Our pros follow a comprehensive checklist for every recurring cleaning. You can review the detailed checklists on our recurring cleaning service page

You have 24 hours, after your cleaning, to contact us with any missed item(s) on our recurring checklist. Our team will return ASAP and re-clean the item(s) missed at no additional cost

At Merit Maids, we believe in quality and consistency. For recurring cleanings, you’ll get the same professional(s). If there’s ever a schedule conflict, then we’ll let you know and you can make the decision if you’d like for us to send an equally awesome team member or reschedule for another time

Absolutely! At any point if you are unhappy with your cleaning team or team member, then you can request to be paired with a different cleaner. 

HOURLY SERVICES

Our hourly rate is $44 per labor hour and covers more than simply “the labor.”

It covers gas, cleaning supplies, wear and tear on cleaning equipment, general liability insurance, labor, and more boring business stuff that keeps our doors open. 

One hour of labor performed by one cleaning professional. It’s just a fancy way of saying, “per cleaner, per hour.”

Here’s an example:

Molly and Sally cleaned your home from 12:00PM – 3:00PM. So it took them 6 labor hours to complete your cleaning. Or if only Sally worked and it took her from 12:00PM – 6:00PM, then in both examples 6 labor hours of work was completed.

It all depends on the current condition of your home. A good rule of thumb is that it typically takes our professionals 1 labor hour per 250 sq. ft. of cleaning area.

So if your home is 2,500 sq. ft., then we’d recommend 10 labor hours to complete your cleaning.

Use this simple equation to determine the number of estimated labor hours for your home: Sq. Ft.250

The size and scope of your hourly cleaning may vary.

You can restrict your cleaning to a certain time budget and prioritize your cleaning to certain rooms. 

OR, if you’d like your entire home cleaned to our high standards, then our pros know what to do and will work efficiently with your budget in mind.

Remember to take a look at our “services not offered” to ensure our expectations are in alignment. 

If you’re a Dave Ramsey follower (like me), you can still get a ton of value from our services. Set a time limit and let us know your priorities.

While we cannot guarantee that the entire cleaning will be completed, our professionals will work hard to clean as much as they can in the timeframe you’ve established.

Disclaimer: We cannot guarantee that your entire home will be cleaned if you set a time limit. 

Since our hourly services are charged by the amount of time our team spend cleaning your property, instead of items on a checklist, any re-clean requests will be charged at our hourly rate. 

If you place a time cap on your cleaning, we recommend that you also provide a detailed list of rooms that you’d like cleaned.

Since home conditions vary drastically, we cannot guarantee all those items will be completed in the time you cap your cleaning.

VACATION RENTALS

All of our prices are available on our Book Now page. Simply fill out the form and a price will be generated for you.

For the convenience of our customers and office staff, we only accept payment via card.

Don’t worry, your card is NOT charged until after your cleaning is complete and you’re a happy camper.  

Your private information safety is of the utmost importance to us. We don’t mess around when it comes to security. That’s why we use Stripe – SSL-encrypted and level 1 PCL compliant

If you are not completely satisfied with your service, let us know within 24-hours and we’ll send your cleaner back to your home, for free, to touch up any overlooked areas. If you are still not satisfied once the re-clean is completed, we will issue a refund.

NO WORRIES. ONLY GUARANTEES. SCOUT'S HONOUR.

The only way to hire a deep cleaning service 100% risk free.

100% Quality Guarantee

You have 24 hours, after your cleaning, to contact us with any issues and we will return and re-clean any areas missed. No questions asked

100% Satisfaction Guarantee

If you are not satisfied with the re-cleaned areas then you will receive a full refund.
No questions asked, just a small business doing what's right

100% Punctuality Guarantee

After we confirm your booking, we pledge to arrive on the date AND within the 2-hour window you scheduled or you get an automatic 10% discount

HOW CAN WE HELP?

Reach us by phone, email or through our online message form below for any questions or inquiries, we would love to help! 

CONTACT

HOURS

Monday – Friday 9am – 5pm
Saturday 11am – 5pm
Sunday – Closed

SIT BACK AND LET US DO THE CLEANING

Contact us or fill out our online booking form to schedule a clean and be on your way to a beautiful home!

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