CLEANING SERVICE FAQS
Just like your 1st-grade teacher used to say, “There are no dumb questions.” Here’s your cheat sheet
BILLING
All of our prices can be found by clicking the big button on the top right of your screen. Simply go to our booking page and fill out the form. Then a price will automatically be generated for you.
For the convenience of our customers and office staff, we only accept payment via card.
Don’t worry, your card is NOT charged until AFTER your cleaning is complete and you’re a happy camper.
Your private information safety is of the utmost importance to us. We don’t mess around when it comes to security. That’s why we use Stripe – SSL-encrypted and level 1 PCL compliant
If you are not completely satisfied with your service, let us know within 24-hours and we’ll send your cleaner back to your home to touch up any overlooked areas. If you’re still not satisfied once the re-clean is completed, we’ll issue a refund.
Important: All hourly service re-cleanings will be charged at our hourly rate
BOOKING
I sure hope so! If you’re in doubt, simply type your Zip Code into our booking from and it will tell you straight away (hint: red letters are bad news ☹️)
Absolutely not! Providing cleaning equipment for your cleaning service is like bringing beans to Starbucks. However if you have a specific product(s) you’d like used, simply let us know in your “special instructions” and leave them on your kitchen counter. We’d be happy to apply them for you.
We offer quite a few ways to book your cleaning service:
- Click “book now” and fill out our form online
- Call us directly
- Email us directly
Once your booking is confirmed, you have a reserved spot on our calendar, which our team(s) financially depend on.
You can cancel or reschedule at any time 48-hours prior to your scheduled cleaning. When a booking is cancelled or rescheduled, for any reason, within the 48-hour window there will be a $50 fee
If our team travels to your property and are unable to access or complete the cleaning, for any reason, then you will be charged 50% of your scheduled service
CLEANERS
After years of experience, and some trial-and-error, we’ve discovered that working with experienced domestic workers is a better solution – for everyone.
We discovered that employees are require extensive training and are only concerned about the paycheck. On the other hand, independent cleaning professionals are exactly that…experienced cleaning professionals. This is their profession and they take pride in all their work.
Referral agencies minimize the homeowner’s cost and our overhead, while putting more money into the domestic worker’s pocket.
This creates a win-win-win for all parties. More money in the pocket of the cleaner means a higher incentive to please the homeowner. Less overhead for the owner means more money to improve the homeowner’s experience and lower pricing.
Our trusted cleaning professionals go through a rigorous 12-step vetting process that continues beyond the day they join our cleaning fam. From the initial phone screen to customer feedback monitoring, we ensure that each cleaning professional is experienced , reliable, and friendly.
Not everyone is as perfect as my wife 😘 so we require our team members to carry their own insurance to protect your precious items from any dizzy dusters.
FLAT RATE SERVICES
Yes, but there’s one exception. If your home has been professionally cleaned within the last month, then you can skip the initial deep cleaning
That’s a loaded question, but here’s the cliff notes:
Deep Cleaning: Charged by the hour, extremely detailed, heavy lifting, needs elbow grease, completed first for every new customer
Standard Cleaning: Charged by the size of the home, maintenance cleaning, light lifting, follows the initial deep cleaning on a weekly, bi-weekly, or monthly recurring schedule
For more details check out this awesome blog post we wrote
Our pros follow a comprehensive checklist for every recurring cleaning. You can review the detailed checklists on our recurring cleaning service page
You have 24 hours, after your cleaning, to contact us with any missed item(s) on our recurring checklist. Our team will return ASAP and re-clean the item(s) missed at no additional cost
If you reach us after your 24-hour window, then we will still happily return and clean any areas in question with an additional fee.
At Merit Maids, we believe in quality and consistency. For recurring cleanings, you’ll get the same professional(s). If there’s ever a schedule conflict, then we’ll let you know and you can make the decision if you’d like for us to send an equally awesome team member or reschedule for another time
Absolutely! At any point if you are unhappy with your cleaning team or team member, then you can request to be paired with a different cleaner.
HOURLY SERVICES
Our hourly rate is $49 per labor hour and covers more than simply “the labor.”
It covers gas, cleaning supplies, wear and tear on cleaning equipment, general liability insurance, labor, and more boring business stuff that keeps our doors open.
One hour of labor performed by one cleaning professional. It’s just a fancy way of saying, “per cleaner, per hour.”
Here’s an example:
Molly and Sally cleaned your home from 12:00PM – 3:00PM. So it took them 6 labor hours to complete your cleaning. Or if only Sally worked and it took her from 12:00PM – 6:00PM, then in both examples 6 labor hours of work was completed.
It all depends on the current condition of your home. A good rule of thumb is that it typically takes our professionals 1 labor hour per 250 sq. ft. of cleaning area.
So if your home is 2,500 sq. ft., then we’d recommend 10 labor hours to complete your cleaning.
Use this simple equation to determine the number of estimated labor hours for your home: Sq. Ft. ➗ 250
The size and scope of your hourly cleaning may vary.
You can restrict your cleaning to a certain time budget and prioritize your cleaning to certain rooms.
OR, if you’d like your entire home cleaned to our high standards, then our pros know what to do and will work efficiently with your budget in mind.
Remember to take a look at our “services not offered” to ensure our expectations are in alignment.
If you’re a Dave Ramsey follower (like me), you can still get a ton of value from our services. Set a time limit and let us know your priorities.
While we cannot guarantee that the entire cleaning will be completed, our professionals will work hard to clean as much as they can in the timeframe you’ve established.
Disclaimer: We cannot guarantee that your entire home will be cleaned if you set a time limit and you will be charged at our hourly rate for our cleaners to return and continue cleaning.
Since our hourly services are charged by the amount of time our team spend cleaning your property, instead of items on a checklist, any re-clean requests will be charged at our hourly rate.
If you place a time cap on your cleaning, we recommend that you also provide a detailed list of rooms that you’d like cleaned.
Since home conditions vary drastically, we cannot guarantee all those items will be completed in the time you cap your cleaning.
VACATION RENTALS
Our Vacation Rental Cleaning Services are charged at a flat rate based on the size of the property + any extras (i.e. linens, pets, and more).
All of our prices can be found by clicking the “Book Now” button. Then simply fill out the form and a price will be generated for you.
For the convenience of our customers and office staff, we only accept payment via card.
This is very beneficial for most Vacation Rental Hosts because you typically live out of state.
Plus your card will not be charged until after the vacation rental cleaning is complete.
Your private information safety is of the utmost importance to us. We don’t mess around when it comes to security. That’s why we use Stripe – SSL-encrypted and level 1 PCL compliant
If you are not completely satisfied with your service, let us know within 24-hours and we’ll send your cleaner back to your home, for free, to touch up any overlooked areas. If you are still not satisfied once the re-clean is completed, we will issue a refund.
NO WORRIES. ONLY GUARANTEES. SCOUT'S HONOUR.
The only way to hire a home cleaning service 100% risk free.
100% Quality Guarantee
You have 24 hours, after your cleaning, to contact us with any issues and we will return and re-clean any areas missed. No questions asked
100% Satisfaction Guarantee
If you are not satisfied with the re-cleaned areas then you will receive a full refund.
No questions asked, just a small business doing what's right
100% Punctuality Guarantee
After we confirm your booking, we pledge to arrive on the date AND within the 2-hour window you scheduled or you get an automatic 10% discount
HOW CAN WE HELP?
Reach us by phone, email or through our online message form below for any questions or inquiries, we would love to help!
CONTACT
- (720) 798-3682
- hello@meritmaids.com
- Denver, CO
HOURS
Saturday 11am – 5pm
Sunday – Closed
